“I never approved that.”
The client asks for a change over the phone, by text, or standing right there on the job. Your crew does it. When it comes time to bill, they deny approving it — or argue the price.
You send the change from your phone. The client reviews it, approves it, and it's on the record before a single hour gets worked.
Change #3 — Extra work
Whitmore Kitchen · 142 Oak St
Karen W.
Authorized to approve changes
Hallway flooring, 130 sq ft. Same material as the primary bath.
Sent 2:29 PM · Viewed 2:31 PM
Client approval












